Terms of Service

Last updated: July 31, 2026

1. About the Service

getstamps lets registered account holders purchase shipping labels for domestic packages. Labels are generated with real, paid postage purchased from licensed carrier partners at the time of checkout. By creating an account or using the service, you agree to these terms.

2. Accounts and Eligibility

• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity on your account and for keeping your password secure.
• Accounts are for businesses and individuals shipping lawful goods. We may decline, suspend, or close accounts at our discretion.

3. Payments and Pricing

• Labels are paid for from your prepaid account balance. Your balance must cover the label price before a label can be generated.
• Label prices are shown before purchase and may change at any time. The price displayed at checkout is the price you pay.
• Deposits and label purchases are recorded in your transaction history.

4. Acceptable Use

You agree NOT to use the service to:

• Ship anything prohibited by law or by carrier rules, including hazardous materials, weapons, illegal substances, or counterfeit goods.
• Misrepresent package contents, weight, dimensions, sender identity, or shipping addresses.
• Reuse, duplicate, resell, or transfer a purchased label, or alter a label or its tracking barcode in any way.
• Engage in fraud, abuse, or any activity that violates carrier terms (including USPS and UPS terms of service).

We actively monitor for misuse and will suspend accounts and report suspected fraud to carriers and law enforcement where required.

5. Labels, Refunds, and Voids

• A purchased label is valid only for the shipment described at checkout.
• Unused labels may be eligible for a void request within the window allowed by the carrier; approved voids are credited to your account balance.
• Postage that has been scanned or used by a carrier cannot be refunded.

6. Service Availability

We aim for high availability but the service is provided "as is" without warranties. Carrier rates, service availability, and delivery estimates come from our carrier partners and may change without notice. We are not liable for carrier delays, lost or damaged packages, or indirect damages; carrier claims are subject to the relevant carrier's claims process.

7. Termination

You may close your account at any time by contacting support. We may suspend or terminate accounts that violate these terms. Remaining account balances on accounts closed in good standing will be refunded.

8. Changes to These Terms

We may update these terms from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

9. Contact

Questions about these terms? Contact us through the in-app support system.