Terms of Service

Last updated: July 31, 2026

1. About the Service

getstamps lets registered account holders submit domestic packages for label purchase. When a carrier purchase succeeds, Shippo purchases the selected service and returns the label and tracking details. A checkout can fail or remain pending, and carrier tracking updates can be delayed or differ from the carrier's direct page. By creating an account or using the service, you agree to these terms.

2. Accounts and Eligibility

• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity on your account and for keeping your password secure.
• Accounts are for businesses and individuals shipping lawful goods. We may decline, suspend, or close accounts at our discretion.

3. Payments and Pricing

• Labels are paid for from your prepaid account balance. Your balance must cover the buyer price before a purchase can be submitted.
• The buyer price is shown before purchase and may change before checkout. It can reflect a discount or applicable charge and may differ from the underlying carrier charge. The price displayed at checkout is the price charged to the wallet.
• Deposits and label purchases are recorded in your transaction history.

4. Acceptable Use

You agree NOT to use the service to:

• Ship anything prohibited by law or by carrier rules, including hazardous materials, weapons, illegal substances, or counterfeit goods.
• Misrepresent package contents, weight, dimensions, sender identity, or shipping addresses.
• Reuse, duplicate, resell, or transfer a purchased label, or alter a label or its tracking barcode in any way.
• Engage in fraud, abuse, or any activity that violates carrier terms (including USPS and UPS terms of service).

We actively monitor for misuse and will suspend accounts and report suspected fraud to carriers and law enforcement where required.

5. Labels, Wallet Reversals, and Voids

• A purchased label is valid only for the shipment described at checkout.
• If a carrier purchase fails after a wallet charge, we attempt to reverse the label charge. When the reversal is confirmed, the amount is credited to the wallet ledger and balance; if no charge was recorded, no reversal is needed. If a reversal cannot be confirmed, contact support before retrying. This is not a refund to the original card or crypto payment used to fund the wallet.
• Unused labels may be eligible for a void request within the window allowed by the carrier. Eligibility and approval are required. When an approved void and the carrier reversal are confirmed, the original label charge is credited to the wallet ledger and balance, not the original card or crypto funding method.
• Postage that has been scanned or used by a carrier is generally not eligible for a void or wallet reversal.
• If a carrier reports a weight or dimension adjustment, Shippo may pass a verified adjustment to the wallet after purchase. We notify the account when the adjustment is recorded and review questions case by case; the wallet can become negative and pause later label purchases. See the FAQ for details.

6. Service Availability

We aim for high availability but the service is provided "as is" without warranties. Carrier rates, service availability, and delivery estimates come from Shippo and the selected carrier and may change without notice. Tracking updates may be delayed, incomplete, or different from the carrier's direct page. We are not liable for carrier delays, lost or damaged packages, delivery outcomes, or indirect damages; carrier claims are subject to the relevant carrier's claims process.

7. Termination

You may close your account at any time by contacting support. We may suspend or terminate accounts that violate these terms. Contact support about any remaining wallet balance when closing an account. A label-purchase reversal or approved void is a wallet credit, not a refund to the original card or crypto funding method.

8. Changes to These Terms

We may update these terms from time to time. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

9. Contact

Questions about these terms? Email support@getstamps.cc or contact us through the in-app support system.