Frequently Asked Questions

Are these valid USPS labels?

Yes. Every label is genuine, paid USPS postage with a real tracking number you can verify directly on USPS.com.

Why are the rates cheaper?

getstamps provides access to discounted commercial shipping rates through carrier relationships, the same rate class high-volume shippers receive, without any volume commitment. The platform is free; you only pay for postage.

Can I track packages on USPS.com?

Yes. Every label includes standard USPS tracking. Track on USPS.com or from your dashboard.

Can I refund an unused label?

Yes. Unused labels can be voided within the carrier's void window; approved voids are credited back to your account balance. Scanned or used postage cannot be refunded.

What happens if USPS adjusts my shipment?

If USPS determines a package's actual weight or dimensions differ from what was entered, contact support and we'll review the adjustment case by case. You will never be charged extra without being notified.

What happens to unused account balance?

Your balance never expires while your account is open. If you close your account in good standing, remaining balance is refunded per our Terms of Service. Contact support to settle any unused funds.

How do I contact support?

Email support@getstamps.cc or open a support ticket from your dashboard. See the Contact page.

Is getstamps affiliated with USPS?

No. getstamps is an independent service and is not affiliated with or endorsed by the United States Postal Service. USPS® is a trademark of the United States Postal Service.